Frequently Asked Questions
What does Inkastrum represent?
nkastrum is an Italian brand created to inspire inner exploration in today’s fast-paced world. Our designs are rooted in the Japanese philosophy of wabi-sabi, celebrating the beauty of imperfection, authenticity, and simplicity. Each piece is crafted to be more than just clothing – it’s part of your journey to self-discovery.
What makes Inkastrum different from other brands?
We are not your typical brand. Our focus is on creating unique designs that resonate with the soul and reflect your individuality. By using the finest materials and combining them for ultimate comfort, we aim to provide clothing that feels as good as it looks – accompanying you on your path to authenticity.
Where are your products made?
Our products are designed in Italy and manufactured with the highest attention to quality. We work with trusted partners who share our values of sustainability and craftsmanship, ensuring every piece meets our standards.
What materials do you use?
We use only premium materials, carefully selected for durability, comfort, and softness. Where necessary, we combine fabrics to ensure the best fit and feel for each product, offering you clothing that adapts to your lifestyle
What is your shipping policy?
- We offer free shipping on orders over a certain amount (e.g., €75).
- Orders are typically processed within 1-3 business days.
- Delivery times may vary depending on your location: Usually it's 3-7 business days.
Once your order ships, you will receive a tracking number to monitor its progress.
Do you ship internationally?
Yes, we ship to most countries worldwide. Shipping costs and times will be calculated at checkout based on your location.
What is your return policy?
We want you to be completely satisfied with your purchase. If you are not happy, you can return or exchange your item within 14 days of receiving it.
- Items must be unworn and in their original condition.
- For returns, please contact our support team at support@inkastrum.com to begin the process.
Do you restock sold-out items?
Our products are often produced in limited quantities to maintain their uniqueness. If an item is sold out, it may not be restocked immediately. However, you can join our newsletter or follow us on social media to be the first to know about restocks and new releases.
How can I contact you?
You can reach out to us via:
- Email: support@inkastrum.com
- Social Media: Send us a message on Instagram or Facebook.
- Contact Form: Available on our website's “Contact Us” page.
We are here to help and will get back to you as soon as possible!